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Frequently Asked Questions
Frequently Asked Questions
We’re here to help! Below are answers to some of the most common questions we receive about our products, services, and policies. If you don’t see what you’re looking for, feel free to give us a call or stop by — our team is always happy to help.
Frequently asked questions
What is your return policy for non-plant items?
We offer a full refund for non-plant merchandise purchased at full price and returned in good, unused condition within 30 days, with a receipt. Refunds for credit card purchases will be issued to the original card. Please note, a 3% restocking fee applies.
Do you offer a warranty on plants?
We do not offer warranties on living plants such as trees, shrubs, flowers, grass sod, or vegetables. Plant success depends on many factors beyond our control, including soil conditions, care, and weather. However, our team is always happy to offer guidance to help you choose the right plants and keep them thriving.
Can I return seasonal, holiday, or sale items?
Seasonal or holiday merchandise, and all items purchased on sale, are not eligible for refunds. All sales on these items are final.
Do you offer landscaping, planting, or delivery services?
At this time, we do not offer landscaping, planting, or delivery services. However, our team is happy to provide advice and recommendations to help you get the most out of your plants and projects.
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